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BPO Jobs Philippines - Multi-Channel Sales/ Senior Team Lead at Phil-Am Outsourcing Solutions, Inc.
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This job ad has been posted over 40 days ago...

Multi-Channel Sales/ Senior Team Lead Full-time

at Phil-Am Outsourcing Solutions, Inc. in Cebu City (Published at 2014-01-07)


The Call Center Sales/Senior Team Leader enjoys and thrives on the competitive nature of the sale while functioning as a front-line senior sales agent. In addition, builds customer loyalty by providing excellent customer service through the coaching and development of call center sales agents. Additional challenges include process improvement, monitoring and managing staff performance, communicating openly and frequently, demonstrating integrity, and leading by example.


Personal Attributes

  • Obvious Leadership capabilities

  • Sales leadership skills

  • Strong presentation skills

  • Ability to motivate and cultivate the respect of others

  • Ability to influence others in a positive manner

  • Accepts ownership and accountability for business decisions

  • Strong Communication skills, written and verbal

  • Uncompromising integrity

  • Possesses strong, independent judgment skills, as well as the ability to make effective decisions quickly




  1. Planning, organizing, directing and controlling the activities of a volume-driven, retail store support call center.

  2. Lead, manage, and oversee the daily operations of the call center; responsible for customer care, sales goals and high closure rate of sales opportunities.

  3. Develop strategies and tactics to ensure the call center reaches objectives. Drive increased sales through an increased focus on sales, sales process improvement and sales motivation.

  4. Develop call center/customer care policies and procedures that maximize productivity and profitability.

  5. Ensure accurate and timely sales support for retail stores. Supports and communicates business goals, quality standards, processes, procedures, and policies.



  • Minimum of 2 years sales and management experience in a primarily inbound Call Center environment where generating revenue by closing sales opportunities is a key objective.

  • Demonstrated track record of team building in a fast-paced call center sales environment

  • Strong Analytical Skills.

  • Ability to lead people to accomplish objectives without creating hostility in the workplace

  • Experience in TeleCom Industry is a Plus.


How To Apply

How to Apply:

Email your resume to us at or send your resume in person to the following address:

PHIL-AM OUTSOURCING SOLUTIONS, INC 3rd floor, KRC Building. Lopez Jeana Street, Subangdaku, Mandaue City, (Across La Tondeña)

For further inquiries, please contact us at (32) 422-5512 Ext.103

More About Phil-Am Outsourcing Solutions, Inc.

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